Delivery + Returns
Postage & Shipping Costs
UK orders are sent with Royal Mail online tracking.
Orders up to £20: £1.95
For all UK deliveries we charge postage at a flat rate of £4.95*
International orders are charged for small / large box shipping*
Europe £12.50 / £20
USA, Canada, Hong Kong £20 / £59
Australia, Japan £25 / £69
*I aim to be as fair as possible with transport costs and will occasionally need to charge extra or refund where reasonable and appropriate. Certain combinations of products ordered will incur an individual delivery rate and I will contact you as soon as possible if this applies to your order.
Our shipping charges for overseas are based on the weight of the items purchased, the above pricing displays the low and high end of these charges, Once your items are in your cart the correct shipping will be calculated at checkout, which you can view before purchasing.
If you have a delivery deadline please let me know by emailing me at mail@dandystar.com and I will try my hardest to meet it.
In the case where local import taxes and charges are not paid and the parcel is returned to me, I will be entitled to deduct the cost of recovering the parcel from the amount to be re-credited to you. If the parcel is not or cannot be returned due to unpaid local import charges and taxes, no refund will be applicable.
FROM DANDY STAR
Dandy Star is a small independent business. I am a team of one. I cannot and do not seek to match multinationals with same day delivery services.
Please return the goods in appropriate packaging including full contact details and specify any exchange you'd like to make. I advise that you obtain proof of posting.
I would appreciate an explanation for your return so I can then continue to improve my products. If I have designed a custom product for you it is not returnable.
I do not offer free returns.
Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
When returning an item please obtain a certificate of posting or send by recorded delivery, I cannot refund items that have been lost during return transit. After inspection of the goods I will credit you via your original payment method.
I regret that made to order items cannot be returned.