During lockdown we are still packing and shipping orders, however processing times are a little slower due to our smaller team. We aim to process orders within 3-5 days. We thank you for your support and patience during this time.
If you have a delivery deadline please let us know by emailing us at mail@dandystar.com and we will try our hardest to meet it.
If you are local and have an imperative gift to give or you'd simply prefer local delivery by hand, I can drop your order to you. The delivery option is found at checkout - Please use the CONTACT page to add details. I can deliver to E1, E2, E3, E5, E8, E9, E17, E10, N1, N5, N7, N4, N16
As per UK Consumer Contracts regulation (formerly Distance Selling regulation) if for any reason you are unhappy with your order or if you have changed your mind any product can be sent back for an exchange or full refund within our 14 day returns and exchange period (which starts the day after you receive your order or attempted delivery is made).
Before sending back please email us to notify us of your return request. Items can only be returned once the request is approved.
Any returned item must be sent back in the same condition in which it was received, taking care to ensure to pack the items carefully to remove the possibility of damage.Items are refunded according to the price at which they were bought.
If we have designed a custom product for you it is not returnable.
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INTERNATIONAL ORDER AND CUSTOM CHARGES
In the case where local import taxes and charges are not paid and the parcel is returned to us, we will be entitled to deduct the cost of recovering the parcel from the amount to be re-credited to you. If the parcel is not or cannot be returned due to unpaid local import charges and taxes, no refund will be applicable.
FAULTY GOODS OR GOODS SENT IN ERROR
If you have received any damaged or faulty item, or if your order is wrong or incomplete please let us know at your earliest convenience at mail@dandystar.com and we will rectify the situation.
In case of items received damaged (in transit for example) this must be reported within 24h of receipt. Please inspect your order before use as we cannot accept any goods damaged in transit once they have been used. Equally where goods received are wrong and do not match what was ordered this must be reported to us on receipt. Any product sent in error or not matching your order must be returned in unused condition if it is to be exchanged.
FROM DANDY STAR
Dandy Star is a small business. We are an independent and small team. We cannot and do not seek to match multinationals with same day delivery services.