To return a product to us, please notify us in writing or mail us at of any intended cancellation or return within 14 days of purchase or receipt of your product.

Return the product to us unworn with tags at:
Dandy Star,
Studio 2B, 178A Glyn Road
London E5 0JE

Please return the goods in appropriate packaging including full contact details
and specify any exchange you'd like to make. We advise that you obtain proof of posting.
The exchange of products is conditional on stock availability.
Items are refunded according to the price at which they were bought. 

We would appreciate an explanation for your return as we can then continue to improve our products. If we have designed a custom product for you it is not returnable.

We do not offer free returns.

Exceptions / non-returnable items
Due to hygiene reasons, we do not accept returns on underwear. Please get in touch if you have questions or concerns about your specific item.
Sale items can only be exchanged.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


We like the idea of keeping things simple. The intention is to make it easy to recycle ♲ We use recycled posting bags, tissue paper and kraft boxes. The paper parcel tape has a natural rubber based adhesive which can be left on the packaging sent for recycling.