Delivery + Returns
Postage & Shipping Costs
UK orders are sent with Royal Mail online tracking.
Orders up to £20: £1.95
For all UK deliveries we charge postage at a flat rate of £4.95*
International orders are charged for small / large box shipping*
Europe £12.50 / £20
USA, Canada, Hong Kong £20 / £59
Australia, Japan £25 / £69
*We aim to be as fair as possible with transport costs and will occasionally need to charge extra or refund where reasonable and appropriate. Certain combinations of products ordered will incur an individual delivery rate and we will contact you as soon as possible if this applies to your order.
Our shipping charges for overseas are based on the weight of the items purchased, the above pricing displays the low and high end of these charges, Once your items are in your cart the correct shipping will be calculated at checkout, which you can view before purchasing.
If you have a delivery deadline please let us know by emailing us at mail@dandystar.com and we will try our hardest to meet it.
In the case where local import taxes and charges are not paid and the parcel is returned to us, we will be entitled to deduct the cost of recovering the parcel from the amount to be re-credited to you. If the parcel is not or cannot be returned due to unpaid local import charges and taxes, no refund will be applicable.
FROM DANDY STAR
Dandy Star is a small business. We are an independent and small team. We cannot and do not seek to match multinationals with same day delivery services.
Please return the goods in appropriate packaging including full contact details
We would appreciate an explanation for your return as we can then continue to improve our products. If we have designed a custom product for you it is not returnable.
We do not offer free returns.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you are in any way dissatisfied with your purchase you may return it to us within 14 days of receipt of the item (or first courier delivery attempt). We do not offer refunds or exchanges after this date. Returned items must be in their original condition (unworn, unused) for a refund or a replacement.
Please contact us by email to arrange for a refund or exchange and return address details as we are unable to accept returned packages without prior authorisation. We are sadly unable to refund return postage costs on unwanted items.
When returning an item please obtain a certificate of posting or send by recorded delivery as we cannot refund items that have been lost during return transit.
After inspection of the goods we will credit you via your original payment method.
We regret that one-off pieces, made-to-order and special offer or discounted items cannot be returned.